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Title

Iso 9000 series certification over time: what have we learnt

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By t van der wiele · 2002 · cited by 10 — the main aim is to explore the links between the motivation for undertaking the iso 9000 series and continued certification, with the impact on the type of ...
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ISO 9000 SERIES CERTIFICATION OVER TIME:W HAT HAVE WE LEARNT ?T ON VAN DER W IELE AND ALAN BROWNERIM REPORT S ERIES R ESEARCH IN MANAGEMENTERIM Report Series reference number ERS-2002-30-ORGPublication March 2002Number of pages 11Email address corresponding author [email protected] Erasmus Research Institute of Management (ERIM)Rotterdam School of Management / Faculteit BedrijfskundeErasmus Universiteit RotterdamP.O.Box 17383000 DR Rotterdam, The NetherlandsPhone: +31 10 408 1182Fax: +31 10 408 9640Email: [email protected]: www.erim.eur.nlBibliographic data and classifications of all the ERIM reports are also available on the ERIM website:www.erim.eur.nlERASMUS RESEARCH INSTITUTE OF MANAGEMENTREPORT SERIESRESEARCH IN MANAGEMENTB IBLIOGRAPHIC DATA AND CLASSIFICATIONSAbstract The ISO 9000 experiences of the same sample of organisations over a five year time period isexamined in this paper. The responses to a questionnaire sent out at the end of 1999 tocompanies which h...