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Competitive strategies implementation and quality service ...

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By e mbai · 2018 · cited by 3 — changing, there is need for standard. chartered bank to study the market to understand what the customers want and change with the changing ...
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International Academic Journal of Human Resource and Business Administration | Volume 3, Issue 1, pp. 246-265246 | P a g eCOMPETITIVE STRATEGIES IMPLEMENTATION ANDQUALITY SERVICE DELIVERY IN STANDARDCHARTERED BANK (K) LTDEnoch MbaiCatholic University of Eastern Africa, KenyaDr. Thomas NguiSenior Lecturer, Catholic University of Eastern Africa, KenyaDr. Okumu NdiaoCatholic University of Eastern Africa, Kenya©2018International Academic Journal of Human Resource and Business Administration(IAJHRBA) | ISSN 2518-2374Received: 4th April 2018Accepted: 9th April 2018Full Length ResearchAvailable Online at:http://www.iajournals.org/articles/iajhrba_v3_i1_246_265.pdfCitation: Mbai, E., Ngui, T. & Ndiao, O. (2018). Competitive strategies implementationand quality service delivery in Standard Chartered Bank (K) Ltd. International AcademicJournal of Human Resource and Business Administration, 3(1), 246-265International Academic Journal of Human Resource and Business Administration | Volume 3, Issue...