Capita responsible business report 2020

Business, capita must change and improve; ... together – as outlined in this report – towards ... by the board, with each having formal risk &.
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Responsible BusinessReport 2020At Capita, we’re committedto being a purpose-led,responsible businesscreating better outcomesfor our people, clients,suppliers, investors,and society.Focusing onwhat mattersOur responsible business strategy has beenat the heart of our response to the Covid-19pandemic, helping us to prioritise our activitiesto respond to the challenges that havemattered most as well as keeping us focusedon climate change and workplace inequalities.This report provides an overview of how wehave adapted our approach and respondedto the pandemic, creating better outcomes forour people, in our communities and for ourplanet. It also provides a brief update againstour strategic goals and includes detailedperformance data against metrics.ContentsOverviewAbout Capita 3Welcome letter from Jon Lewis 4Responding to the Covid-19 pandemic 5Our responsible business strategy 8Our strategy in actionPeople 10Community 17Planet 21Operating responsibly 25GovernanceOur material issues 29Our r...