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August 17, 2016 to our customers: at xenith, we are ...

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We are committed to delivery of new helmets as quickly as possible. if a helmet is needed sooner, xenith will work to deliver a replacement helmet as soon ... 6 pages
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August 17, 2016To Our Customers:At Xenith, we are committed to the athlete through development of innovative products and holdourselves to the highest standards of excellence and performance in the industry.Following a customer inquiry in late 2015, we began investigating if the polycarbonate shell of certaingloss or metallic-painted helmets could unexpectedly crack. We reviewed internal test andmanufacturing protocols. We also retained an independent laboratory to perform additional testing andanalysis from an external point of view.The review identified the issue: a “flex” additive chemical compound, which prevents other coatingcomponents from causing embrittlement of the shell material, was not included in the paint mixture forgloss and metallic painted helmets from May 2015 through March 2016.We have since corrected this issue and implemented a solution so that all gloss or metallic-paintedhelmets manufactured since March 2016 include the “flex” additive chemical compound.To meet t...
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